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Our LIGRE Service is there for you at any time.
What can we help you with?
Support and help
If you have any questions, please contact our FAQ's and Tutorials You can also contact us 24/7 by email at wecare@ligre.com You can reach us by phone from Monday to Thursday between 9 a.m. and 17 p.m. and on Fridays between 9 a.m. and 14 p.m. +43 720 881239 (at the landline rate). You can also contact us directly via our Service form Write to.
Warranty
All LIGRE devices come with a 24-month warranty from the date of receipt, including comprehensive free service.
Repair and maintenance service
If your device delevlops a fault due to a manufacturing or material defect within the first 24 months, we will arrange free collection within 2-3 business days through our contract partner UPS. For this, as with other service or maintenance cases, please contact our LIGRE Customer Service to arrange pickup and return. To ensure safe transport, please use the original packaging. Your device will be sent back to you promptly via UPS.
Our service partners
If you are looking for a local service partner, the following partners are available for you:
Germany:
Jean Hommel GmbH
Magnolienweg 14, 63741 Aschaffenburg
+49 6021 84080
https://hommel-kaffeesysteme.de/
info@hommel-aschaffenburg.de
Coffee Atelier GmbH – Workshop
Werner-von-Siemens-Straße 3b, 93083 Obertraubling
+49 1516 1121117
https://kaffeeatelier.de/
service@kaffeeatelier.de
Switzerland:
Fixpoint GmbH
Brunnmatt 16, 8660 Cham
+41 41 5540057
service@fixpoint.swiss
Belgium, Netherlands & Luxembourg:
Customer Service Bodart & Co
Terbekehofdreef 60-62, 2610 WILRIJK
+32 3 260 67 64
helpdesk@bodartservicehouse.be
Norway:
Morten Engebretsen AS
+47 22 47 75 90
post@engebretsen.no
Denmark:
Morten Engebretsen ApS
+45 88 44 05 41
post@engebretsen.dk
Sweden:
Morten Engebretsen AB
+46 8 408 824 00
post@mortenengebretsen.se
You can also find the addresses of our service partners in our [document/section/etc.]. LIGRE Store Finder.